Shipping policy

Shipping Policy

Products will be delivered within 4-7 business days from the order date.

Cancellation Policy

Cancellation before shipment (Only valid on orders placed & delivery in India)

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on customercare@vedistry.com  or call us on 1-866-978-5010 (Monday to Friday, 9.30 AM to 5.30 PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request on email customercare@vedistry.com with the order number for reference.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received back and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

What if I used discount vouchers or Health Points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed Health Points for an order, the same will be credited back to your account in the case of a cancellation.